Looking After Rental Property Tenants

Our property managers are often out on the job. The best way to contact them is by text or email, so please leave a short message so we know how we can help you.

Klim Andreev | m 027 423 7415 | [email protected] 

Priya Mourya | m 022 191 0482 | [email protected] 

Seema Parashar | m 022 477 0253 | [email protected] 

Jordan Brookes | m 022 691 2102 | [email protected] 

Niqui Keen | 021 655 675 | [email protected]

Not sure who to talk to? Email us at [email protected] or call 09 624 6190 and you’ll be directed to the right person.

The easiest way to request repairs or maintenance to your property is by registering a request online.

Here’s the link to our maintenance request system: Click here

Here’s our guide on how to prepare for a property inspection. Click here.

We complete a detailed inspection report for every property before tenants move in. You’ll be sent a copy as soon as it’s completed, and you can provide updates on anything you find that might not be covered in the report.

We’ll notify you when a routine inspection is due and we make sure you have time to do a bit of housekeeping before we arrive. We ask you to let us know about any maintenance issues you’ve found or anything that you want us to take a look at for you. You’ll be sent a copy of the inspection report once it’s completed, and we’ll let you know if there’s anything that needs your attention. The property owner will also get a copy.

When you’re finishing your tenancy, we’ll send you a checklist of all the things you need to do to complete your tenancy. We’ll complete a detailed exit inspection when you’ve fully moved out. You’ll also be sent a copy, and we’ll let you know if there’s anything that you need to do at the property before we process your bond refund.

Your tenancy agreement states the minimum notice period you are required to provide if you plan to vacate your rental property. Let us know your plans as soon as you can – we’ll work with you to arrange a smooth exit process. If you have any questions about this, please contact your property manager.

We understand that life just happens and things can change unexpectedly. If any of your personal living arrangements change, please get in touch with your property manager as soon as possible (even if the details have yet to be finalised). The earlier we know, the better; and we’ll work with you on how best to manage the changes and how they may impact your tenancy agreement.

Please download our Exit Checklist here:

Exit Checklist: Furnished Apartments

Exit Checklist: Unfurnished Properties

Exit Checklist: Shared Accommodation

It is compulsory for all rental properties, including apartments, to have working smoke alarms or detectors.

Smoke alarms must be installed:

• within 3 metres of each bedroom door, or in every room where a person sleeps
• in each level or storey of a multi-storey or multi-level home
• in all rental homes, boarding houses, rental caravans, and self-contained sleep-outs.

Landlords must ensure smoke alarms:

• are working at the start of each new tenancy
• remain in working order during the tenancy

Tenants must:

• not cover, damage, remove or disconnect a smoke alarm
• promptly evacuate the building when a full building alarm is activated
• allow access for fire technicians to complete tests and checks for smoke alarms and sprinklers where these are maintained by the Body Corporate
• let the landlord know as soon as possible if there are any problems with the smoke alarms.

Please refer to our Smoke Alarms information sheet. Click here.